Return / Refund policy
Return / Refund Policy
USA DRAFTKIT ' S goal is 100% customer satisfaction. We will gladly except returns for our products if you are not completely satisfied under the following guidelines:
- Items must be returned in unused, re-sellable condition.
- There are NO RETURNS for customized items like trophies, t-shirts, or mugs unless there is a error on our part with the customizing in which case we will do whatever is necessary to correct the error.
- Refunds will be issued in the same manner of payment used for the purchase.
- Refunds will be issued for product cost, not for shipping.
- There will be a 15% or $2 minimum restocking fee to cover our costs of processing the order and return.
Some limitations to our returns policy
Downloadable products do not carry a warranty and are not eligible for a refund. We will work with your to try to solve the problem, and we provide extensive directions on how to use the item.
Customized products cannot be returned or exchanged.
Any items labeled as "clearance" cannot be returned.
All Authorized returns should be sent to the following address.
19 Marcy Street
Wilkes Barre PA. 18702