Return / Refund policy

Return / Refund Policy

USA DRAFTKIT ' S goal is 100% customer satisfaction. We will gladly except returns for our products if you are not completely satisfied under the following guidelines:

 

  • Items must be returned in unused, re-sellable condition.
  • There are NO RETURNS for customized items like trophies, t-shirts, or mugs unless there is a error on our part with the customizing in which case we will do whatever is necessary to correct the error.
  • Refunds will be issued in the same manner of payment used for the purchase.
  • Refunds will be issued for product cost, not for shipping.
  • There will be a 15% or $2 minimum restocking fee to cover our costs of processing the order and return.

 

 

    Some limitations to our returns policy

      • Downloadable products do not carry a warranty and are not eligible for a refund.  We will work with your to try to solve the problem, and we provide extensive directions on how to use the item.  
      • Customized products cannot be returned or exchanged.
      • Any items labeled as "clearance" cannot be returned.
      All Authorized returns should be sent to the following address.
      USA DRAFTKITS 
      19 Marcy Street
      Wilkes Barre PA. 18702